Problem with your TripIt submission

If your confirmation email sent to plans@tripit.com isn't importing properly, please let us know.

Here's how:  

1. Contact: TripIt Support.
2. Select the category as: Problem with your submission
3. Provide us the subject line of the booking confirmation email and any relevant details, such as what is missing or incorrect.

Possible reasons why you received a "There was a problem with your TripIt submission" email:

• Confirmation email format: A supported booking vendor may have updated their confirmation email format (most common reason). 
  • We will fix it as soon as we become aware of the change, just let us know!
• Language: TripIt supports confirmation emails from thousands of suppliers around the world, in English, French, German, Japanese and Spanish. 
  • If possible, resend your confirmation email in a supported language.
• Not an original confirmation email: Your submitted email was not an original vendor confirmation email (e.g. copy and paste into email, hand typed itinerary, screenshot of website).
  • If possible, forward the original confirmation email to plans@tripit.com.
  • If you're a Pro user, please view our Apple Intelligence help page on how these can still be added.
• Non-supported booking vendor: Your booking was made through a vendor that is not currently supported (smaller independent hotels, etc).
  • We're always building support for new vendors, so let us know!
• Non-supported plan type: Your submission is not currently supported via plans@tripit.com, such as travel insurance, or a meeting or calendar invitation that is not Gmail or Outlook.
  • These can still be manually added on the TripIt website or TripIt app.
  • If it's a document, it can be directly uploaded to a plan.
• Multiple attachments: Your submitted email contains more than one attachment (e.g. multiple pdf files). We only read the first attachment in an email.
  • If possible, forward each attachment individually to plans@tripit.com.
• Viewing the itinerary requires signing in: Your confirmation email contains a link to view your itinerary on the booking vendor's website, but requires you to sign in.
  • If possible, forward a confirmation email which displays your itinerary without needing to sign in to plans@tripit.com.
• Email Client: A setting in your email client has changed the format of your forwarded emails.
  • Setting should be to send email as plain text and HTML.
• Too many trip items: We can support up to 60 trip items per confirmation email.

In the meantime, if you wish, you can add the plan manually on the TripIt website or TripIt app.

Having trouble forwarding emails from your Microsoft email address?

Are your emails being marked as spam or not delivered to plans@tripit.com? This can happen when Microsoft's spam filtering affects how certain messages are formatted during the forwarding process.

If you run into this issue, here are a few workarounds you can try:

1. Change your Outlook message format to Plain Text: In Outlook, switch your message format from Rich Text or HTML to Plain Text before forwarding the email.
2. Forward the email as an attachment: Instead of forwarding normally, use “Forward as Attachment” in Microsoft Outlook. This sends the original message as a .eml file inside a new email, which often helps ensure successful delivery.
3. Use a different email provider: If possible, try forwarding the email from another provider, such as Gmail or Yahoo. You can also add another email address to your account. See our Add or remove an email address help page for step by step instructions.

Reporting the email as “not spam”

If your email was blocked, you can help improve delivery by reporting it as a false positive:

• Forward the message to not_junk@office365.microsoft.com
• Or mark similar messages as “Not spam” in your Outlook or Hotmail inbox

This helps improve how similar messages are handled in the future.