Inbox Sync posting other traveler's trips

Modified on Wed, 05 Jul 2023 at 05:00 AM

Inbox Sync will import all travel related confirmation emails from your inbox.  

  • We currently cannot differentiate between travelers (re: another person has forwarded their confirmation email to your inbox).
  • If you see another person's travel has been imported from your email inbox into an existing or new itinerary in your account the trip or trip item(s) can be easily deleted. 

If you consistently receive forwarded confirmation emails from others to your email inbox and you want to continue to use our Inbox Sync feature, another option is to turn off the functionality in your account that automatically places imported plans into trips.  When this occurs, all new plans are placed in your Unfiled Items and you will be able to move the plans into an existing trip, create a new trip for the item, delete the plans, or leave them in your unfiled items file.

To turn off the auto placement of plans:

 On our new web experience: 
  1. Click your profile icon (top right).
  2. Click Settings > Display Preferences.
  3. Under Newly Imported Plans, select ‘Put newly imported plans into Unfiled items’.
 On our legacy site:
  1. Click your user name (top right).
  2. Select Settings > About You.
  3. Under Travel Preferences, uncheck ‘Automatically place imported plans into trips.

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