Problem with your TripIt submission

Modified on Fri, Apr 28, 2023 at 4:56 AM

Please let us know of any failed vendor email (supported or non-supported) and we will make every effort to correct or build support for the vendor email.  

Report it to us!  Just contact TripIt Support.

  • Select the category Problem with your submission.
  • In the Description area provide us the subject line of the booking confirmation e-mail in question and the e-mail address you submitted it from. If reporting missing or incorrect trip items please be specific as to item, date, etc.
  • No need to resend your original vendor confirmation email.  It will be read automatically as a new submission and will generate a Booking Mistakenly Sent to TripIt Support email back to you. 

Possible reasons why you received a There was a problem with your TripIt submission email:

  • Email Format Change: A supported booking vendor changed their confirmation email format (most common reason). We will fix it as soon as we become aware of the change so let us know!
  • Language: TripIt supports confirmation emails from thousands of suppliers around the world, in English, French, German, and Japanese and Spanish.
  • Not Original Vendor Email: Your submitted email was not an original vendor confirmation email (e.g. copy and paste into email, hand typed itinerary, printed from Web browser, scans).
  • Non-Supported Vendor: Your booking was made through a vendor that is not currently supported (smaller independent hotels, etc).
  • Non-Supported Item: Your submission was one of the following unsupported items: Travel insurance, a cancellation confirmation, a meeting or calendar invitation that is not Gmail or Outlook.
  • Multiple Attachments: Your submitted email contains more than one attachment (i.e. multiple pdf files, etc). We read only the first attachment in an email.
  • Email Requires Password: Your confirmation email contains a link to view your itinerary on the booking vendor's website, but requires your password.
  • Email Client: A setting in your email client has changed the format of your forwarded emails (setting should be to send email as plain text and HTML).
  • Too many trip items: We can support up to 60 trip items per confirmation email.

In the meantime, if you wish, you can add your trip details to your account manually.


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