Flight not monitored

Modified on Sun, Dec 10, 2023 at 11:13 AM

Flight monitoring is a feature of our TripIt Pro premium service

Basic TripIt accounts are not monitored for schedule changes or flight updates (if your airline notifies you about an update to your itinerary, you just need to forward the schedule update to plans@tripit.com).

If you subscribe to TripIt Pro there are a few reasons why you may not see updated flight information or why we may not be able to monitor your flight.

  • Not instant: When a flight is first added or if you have just updated an existing account to Pro, it can take up to an hour for flight monitoring to take place.
  • Outside 72 hours of departure: Flight monitoring for flight cancellations, delays, schedule changes and gate changes begins 72 hours prior to flight departure. If you wish to see changes made prior to 72 hours, just submit the updated vendor confirmation email by forwarding it from your email in-box to plans@tripit.com.
  • Traveler / Viewer Designation:  You are not marked as a traveler on the itinerary.
  • Missing Key Details: Some of your flight details might be missing.  Please make sure that all of your key flight details are included in your reservation: airline and flight numbers, departure date, departure airport, arrival airport.
  • Flight Number Has Changed: We monitor your flight information by flight number as we don't have access to your reservation within the airline's reservation system. If the airline makes a change to your flight number we won't be notified.  If your flight number has changed all you need to do is forward the new confirmation vendor email from your email inbox to plans@tripit.com.
  • Resolve Conflict Message: Your itinerary has a flight (resolve) conflict.  If we have received conflicting flight information for the same day the conflict will need to be resolved before we can monitor your true flight(s).  
  • Schedule Not Yet Available.  Some (not many) airlines don't make their schedule available to our flight monitoring system or don't make them available until close to the departure date.

Don't see the answer you need above? If none of the reasons above meet your issue, report it to us!  Just contact TripIt Support

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article