Merge accounts

Modified on Thu, Mar 19 at 1:48 PM

If you have created multiple TripIt accounts, you merge both accounts into a single account.  


All travel and account information and paid subscriptions will carry over to the merged account. Once you merge accounts, this action cannot be undone. 


TripIt app

  1. Tap Account (bottom right of screen).
  2. Tap your name/email address (top of screen).
  3. Select Merge Accounts.
  4. Enter the email address for the account you would like to merge. 


TripIt website

  1. Click the Profile icon (top right).
  2. Click Account.
  3. Select Profile.
  4. Click Merge Accounts in the Account Management section.
  5. Enter the email address for the account you would like to merge.


Please note: 

  • If you need to sign into your account to finalize the merge, please make sure you sign into your primary account or the account you were signed into when you initiated the merge. Do not sign in with the email address you are trying to add/merge.
  • After merging accounts, the password associated with your primary account will become your new password


Tips!

  • Password Problems: Each account has its own password. If you've forgotten the password for an account, just click the Forgot Password link.  
  • Primary Email Address: The email address which initiated the merge will become the primary email address after the merge is complete.  If you'd like to change your primary email address for the merged account, please view our help page for instructions.
  • Add / Remove Additional Email Addresses: You can add / remove additional email addresses, at any time. Please view our help page for instructions.


Attention: Sorry to say that it is not possible to unmerge an account. If you wish to have a separate account for one or more of the email addresses associated with your current account, your best option is to delete those email addresses and then open a new account with them. To transfer any trip data you can share those trips with the new accounts.

 

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